Highways · Streetworks · Civils · Utilities

A trusted partner to the South and East of England

First Call delivers highways, traffic management, civil engineering and utilities infrastructure for local authorities and utility clients — from permitting through to reinstatement.

Who we are

An accountable, compliance-led group built on the roadside

First Call is a highways, streetworks, civil engineering and utilities contracting business, operating from three sites — Newmarket, Norwich and South Mymms — serving local authorities, utility companies and framework clients across the South and East of England.

First Call Traffic Management is our specialist traffic management business, delivering temporary traffic management and streetworks across live highway networks.

First Call Utilities is our multi-utility business, delivering water network and lead pipe replacement works alongside telecoms and civils installation.

Governed by an integrated ISO 9001, 14001 and 45001 management system across every operating company.

4
Operating companies
100+
Skilled site & office people
24/7
Emergency response capability
3
Sites: Newmarket, Norwich & South Mymms
Our expertise

A diverse portfolio, one accountable delivery standard

From temporary traffic management to below-ground utilities, we deliver the full lifecycle of highway and infrastructure works.

Traffic management

High Speed & Urban traffic management, signage and road closures for network operators, utilities and local authorities.

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Civil engineering

Groundworks, precast foundations, reinstatement and structural civils delivered to NEC4 and highway authority standards.

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Utilities

Water, telecoms and lead pipe replacement works, including TAPS and WaterSafe-accredited teams.

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Smart City Infrastructure

Installation and renewal of signage, bollards, barriers and street furniture across live highway and streetscape schemes.

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Cable Recovery

Reclamation and recycling of cable and scrap materials from excavation and utility works, reducing waste and improving contract value.

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Fibre Build

Fibre network installation and civils, from ducting and blowing through to splicing and connectorisation for FTTP rollouts.

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Sustainability

A positive legacy, built responsibly

We want to leave the roads, waterways and communities we work in better than we found them — from carbon reporting on every framework contract to responsible spoil and waste management across the group.

We're building our approach to environmental performance, community engagement and governance into a single group-wide framework, backed by our integrated management system.

Read about our approach →
Careers

Work that keeps the country moving

We're a business where site teams and office teams work side by side. Whether you're managing a road closure at 5am or coordinating permits across a live programme, your work is visible, valued and essential.

We invest in training and accreditation for the right people, across traffic management, civils, utilities and fibre build — because a business this hands-on is only as good as the people running it.

Get in touch about opportunities →
Or email us directly: info@firstcalltm.co.uk
Traffic Management

High Speed & 12D Operatives

South and East of England

High speed and 12D operatives required throughout the South and East of England. Accredited operatives sought to support live traffic management schemes across the region.

Apply now
Water Industry

Lead Pipe Replacement Engineers

Oxford

Lead pipe replacement engineers required for an extensive project in Oxford. Experienced engineers sought to join our utilities team delivering this capital works programme.

Apply now
Our updates

Latest from the group

ProjectStreetHub 3.0 rollout

StreetHub foundation installations continue throughout the UK

NewsFramework

First Call Traffic Management signs NEC4 framework with H.W. Martin

Get in touch

Let's talk about your next project

Get in touch with the team to discuss framework opportunities, subcontract works or a career with the group.

Contact us directly
info@firstcalltm.co.uk
Approved Agency Supplier to TMCA
LRQA Certified ISO 9001 / NHSS and UKAS Management Systems
FORS Fleet Operator Recognition Scheme
Achilles UVDB Silver Plus accredited supplier
Achilles BuildingConfidence Gold CAS Desktop Assessment
National Highway Sector Schemes (NHSS)
HERS Highway Electrical Registration Scheme Registered Organisation
UKAS Management Systems